Responsible Gaming

Our Commitment to Safe Gaming

At soulcarecounseling.care, we believe that gaming should be enjoyed as entertainment only. Pokies and online gaming should never be viewed as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting the wellbeing of our community.

Age Verification

You must be 18 years of age or older to participate in gambling activities in Australia. If you are under the legal age in your state or territory, you are not permitted to use our services. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you experience any of the following signs, it may be time to seek help:

• Spending more time or money on gambling than intended
• Feeling the need to gamble with increasing amounts to achieve the same excitement
• Repeatedly trying to reduce or stop gambling without success
• Chasing losses by gambling more to recover lost money
• Hiding gambling activities or lying to family and friends about the extent of your gaming
• Using gambling to escape problems, stress, anxiety, or depression
• Neglecting work, study, family, or social obligations due to gambling
• Borrowing money or getting into debt to fund gambling
• Experiencing mood swings, irritability, or restlessness when unable to gamble
• Feeling anxious or distressed about gambling-related debts or consequences

If you recognize any of these signs in yourself or someone you know, please seek support immediately.

Self-Help Tools & Player Protection

We provide several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before taking a break
• Reality Checks: Enable regular reminders during your gaming session to track time and spending
• Self-Exclusion: Voluntarily exclude yourself from our platform for a period you choose (minimum 6 months)
• Take a Break: Request a cooling-off period to step away from gaming temporarily

These tools are available to all players at no cost. We encourage you to use them as part of your responsible gaming strategy.

Support Organizations in Australia

If you or someone you know is struggling with problem gambling, confidential support is available:

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free, confidential counselling and support services for problem gambling
• Lifeline Australia
  Phone: 13 11 14 (24 hours)
  Crisis support and counselling for Australians in distress
• Beyond Blue
  Phone: 1300 224 636 (24 hours)
  Support for depression, anxiety, and mental health issues related to gambling
• Gamblers Anonymous Australia
  Free peer support groups across Australia for people affected by problem gambling

International Support Resources

If you are accessing our services from outside Australia:

• United Kingdom: GamCare and GamStop
• Canada: Responsible Gambling Council
• United States: National Council on Problem Gambling

Take Action Today

If you think you may have a gambling problem, please reach out for help now. Problem gambling is treatable, and support is available. There is no shame in asking for assistance—many people have successfully recovered with professional support.

Remember: Gaming should be fun, not a financial solution. If gaming is causing you stress, financial hardship, or affecting your relationships, it's time to seek help.

Contact Gambling Help Online today: www.gamblinghelponline.org.au